![]() ![]() You must submit all Support Services Requests directly to Easy Cloud via our Support Portal. Please refer to this link to read our Service Level Agreement.Įasy Cloud support is available 24 hours per day, 7 days per week, year round, subject to any other applicable provisions herein. Infrastructure designed by us are built on and integrated with Amazon Web Services and/or Microsoft Azure. The Service, including the various service levels, are designed to assist you with your cloud computing services by leveraging Easy Cloud’s technical expertise, tooling, and automation. Monitoring Alarms means the alarms setup for monitoring Customer’s Infrastructure.Pacific Standard Time, Monday through Friday, excluding nationally recognized holidays. Business Hours means the hours between 8:00 a.m.Support Services Request means an internal ticket created by Customer either via email or via Easy Cloud’s Support Portal.Fully Managed Service Fee means a separate fee outside of AWS usage and/or Azure usage for hosting and DevOps consulting services paid to Easy Cloud on a monthly basis.Account Manager refers to the member of the Easy Cloud Professional Services team who led the onboard call and coordinated all resources toward a successful setup phase, including data migration and upgrading your applications to the latest releases.Master Account means Easy Cloud’s AWS and Azure accounts, under which Customer’s Member Account(s) are consolidated for the purposes of management and billing.Content refers to all data and materials, including, but not limited to code, text, links, images, photographs, messages, graphics, music, sounds, video, files, data, software, applications and any other materials that are provided to AWS, Azure, or Easy Cloud by, or on behalf of you through use of the Service.Account Owner is the person from your Company who is designated to be the main contact, as well as the person in charge of the Member Account(s).Member Account refers to the AWS and/or Azure customer account(s) managed by Easy Cloud via the Service, which is consolidated under the Master Account throughout the use of the Service.Account refers to your Member Account(s) plus the Service.Azure refers to Microsoft’s cloud computing platform.AWS, Amazon or Amazon Web Services refers to Amazon’s cloud computing platform.We assume no liability or responsibility for your failure to receive important notification if such failure results from inaccurate contact information.įor the purposes of this Agreement, the following definitions apply and any undefined terms have the meaning ascribed to them in the context in which they are used in this Agreement: It is therefore very important that you keep your Account contact information current with Easy Cloud. We may, without obligation, notify you of changes or modifications to this Agreement by email. If at any time, you do not agree to the terms of this Agreement or any of the policies on our Website, Easy Cloud will discontinue use of the Service immediately and close your Account(s). Your use of Easy Cloud’s Fully Managed Service after such changes or modifications shall constitute your acceptance of this Agreement as last revised. We may, in our sole discretion, change or modify this Agreement, and any policies or agreements that are incorporated herein, at any time and such changes or modifications shall be effective immediately upon posting to this Site. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits, except where specifically granted herein. ![]() When we say “we,” “our,” “us,” “Provider,” “Easy Cloud,” and “Easy Cloud Solutions,” we mean Easy Cloud Solutions, LLC. In this Agreement, when we say “you,” “your,” and “Customer,” we mean the owner of the Account and the person utilizing the Service. Likewise, your use of Azure services is subject to the Microsoft Azure Agreement, a separate agreement between you and Microsoft. By entering into this Agreement, you acknowledge that your use of the AWS services is subject to the AWS Customer License Terms, a separate agreement between you and Amazon. Your acceptance of this Agreement signifies that you have read, understand and agree to be bound by this Agreement. This Agreement sets forth the terms and conditions of your use of Easy Cloud’s Fully Managed Service (the “Service”), and represents the entire agreement between you and Easy Cloud concerning the subject matter hereof and supersedes any other agreements, proposals, communications and understandings, whether written or oral, between Easy Cloud and you, other than as incorporated by reference into this Agreement. This Master Services Agreement (“Agreement”) is entered into by and between Easy Cloud Solutions, LLC, a Delaware Corporation (“Easy Cloud”) and _, and is made effective on _. ![]()
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